Faq

1. Personalization & Design

Q: How do I personalize my purchase?

A: Select the item you want, then use our intuitive design tools to enter personalized information such as your name, date, or message. For customizable items, you can preview in real-time and refine the design before finalizing your purchase.

Q: What types of items can I personalize?

Regaloperso offers a wide variety of customizable items, from acrylic jewelry and home décor to jewelry. You can add your name, message, special dates, or even unique icons to make each item truly yours.

2. Orders & Payments

Q: What payment methods do you accept?

We accept all major credit/debit cards and process payments securely through trusted payment platforms. Some items may also be compatible with PayPal or other local payment services. Please visit the checkout page for more information.

Q: Can I modify or cancel my order after placing it?

Once an order is submitted, production usually begins immediately. Please contact us as soon as possible. If the product is still in the design or production stage, we will do our best to assist you. Once an order is shipped, it may not be possible to change or cancel it.
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Shipping and Delivery

Q: Do you offer shipping within the US and internationally?

A: Yes! We offer global shipping services to the US, UK, Canada, Australia, and more. Delivery times vary by region; please check our Shipping Policy page for estimated delivery times and costs.

Q: How can I track my order?

After shipment, you will receive an email with tracking information. You can also track your order through your account control panel or the Track My Orders section on our website.
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Returns, Refunds, and Damage

Q: What if my order is damaged or incorrect?

We inspect each item before shipping. If your item arrives damaged or does not match your order, please contact us immediately with photos and your order number; we will process it as soon as possible.

Q: Can I return customized items?

Due to the special nature of customized items, most customized items are non-refundable. Exceptions are only made in cases of manufacturing defects or errors on our part. Please check our Refund Policy for full terms. 5

Design Help and Tips

Q: What are some tips for creating great custom designs?

To maintain clarity and readability, use concise text.

Preview your design carefully: check the spelling, layout, and alignment.

Use contrast effectively: light text works best on dark backgrounds.

Need more help? Contact us; we're happy to offer design advice.
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Account and Privacy

Q: Do I need to register an account to place an order?

A: No, visitors can purchase without registration. However, registering allows you to view your order history, enjoy a faster checkout process, and more easily track your order status.